So I can't share a ton of photos forĀ this step, but user research is incredibly powerful for understanding what users' needs, goals and concerns are. It's ideally the first step in UX, and the best way to make sure you're working on something worthwhile, usable and important.
After observing usersĀ in the workplace, sorting each action into categories helps to capture what's important to everyone, so we can move forward with our personas, scenarios, and everything that'll come later.